Do you have a refund policy?
Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer free refund for 30 days from date of delivery/receiving of order.
However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:
1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
3. Item(s) must be in the original packaging, which must be in original condition.
This includes attached swing tag, bow branded dust bags, shoe boxes and jewellery packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
How long do I have to return my TEC Products, Inc.?
We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our refund policy for more information.
Can I return my order for a refund?
Sadly, we know that sometimes the TEC Products, Inc. is just not quite the right fit for some people. You can certainly return your TEC Products, Inc. to us for a full refund, provided it is returned within 30 days.
*Please note: all TEC Products, Inc. must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return.
Can I exchange my order for a different product?
Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your TEC Products, Inc. to us for an exchange to a new pattern, provided it is returned within 30 days.
*Please note: all TEC Products, Inc.s must be returned in as new condition, with the swing tag, original bag and bow to be eligible for a return.
Do I have to pay for refund?
We’ve got you covered here too. All refund (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a Sales@Tecproducts.com and they will be able to help you along the way.
How long does it take for my return/exchange to be processed?
We are working hard behind the scenes to get the TEC Products, Inc.s in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.
How long does it take for my refund to be processed?
We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.